Welcome to our official platform. These Terms and Conditions govern your access to and use of our services. It is essential to read this document carefully before opening an account or utilizing any part of the website.
By using our services, you agree to be bound by these General Terms, our Privacy Policy, and our Responsible Gaming recommendations. These documents form an inseparable part of your agreement with us.
To ensure clarity, we have defined several key terms used throughout this document. An "Access Device" refers to any electronic means of accessing our services, such as smartphones, tablets, or computers.
"Bonus Terms" include specific rules applicable to promotions and special offers. "Services" refer to all products offered by the Company through the website or any related application.
By visiting any section of the website, you confirm your agreement to use electronic communications for contracts. You also waive any rights requiring a physical signature, to the extent permitted by law.
The Terms and Conditions constitute a legal agreement between you, the Company, and the relevant Payment Processors. All information on this site is provided for your personal entertainment and information.
Please note that we do not require deposits directly on this informational platform. Our partners will only request deposits once all legal authorizations and licensing numbers are fully displayed and verified on the site.
CongoBet acts as an agent to promote certified products. We do not assume responsibility for the content of partner websites, just as they do not assume responsibility for our specific services.
We may need to update these Terms and Conditions from time to time for regulatory, commercial, or security reasons. The most up-to-date version is always accessible via the footer link on our website.
For substantial changes, we will provide you with reasonable prior notice through your registered contact details. For minor updates, we recommend that you review this page regularly to stay informed.
To place bets or participate in games, you must register a personal account. During registration, you must provide accurate personal information, including your full name, date of birth, and contact details.
By opening an account, you warrant that you are over 18 years of age or the legal age for gambling in your jurisdiction. You also confirm that you have not been excluded or self-excluded from gambling activities.
Each account must be unique to one person, household, and IP address. Duplicate accounts are strictly prohibited. We reserve the right to close any duplicate accounts and void any associated bonuses or winnings.
You warrant that all information supplied to us is accurate and that you are the rightful owner of any deposited funds. We are authorized to undertake verification checks (KYC) at any time to confirm these facts.
During these checks, we may temporarily restrict your ability to withdraw funds or access certain parts of the website. This is a standard procedure required by global regulatory bodies and payment processors.
If we are unable to confirm your legal age, your account will be suspended. Any transactions made while underage will be voided, and winnings will be forfeited as per our strict minor protection policy.
Access to our website may not be legal in certain countries. It is your responsibility to determine the law that applies in your location before using our services or making deposits.
Specific game providers also have their own restricted territories. For example, NetEnt and Evolution Gaming do not allow players from certain jurisdictions to access their live dealer or branded content.
If it becomes apparent that you are accessing the site from a prohibited country, we reserve the right to close your account immediately and refund any legitimate balance that remains.
All bonuses at CongoBet may have specific wagering requirements attached. These requirements will be clearly displayed before you claim any promotion or special offer.
Wagering requirements generally involve playing through the bonus sum at least 25 times before a withdrawal can be made. Only real money balances are eligible for withdrawal; bonus balances are forfeited upon payout.
The maximum bet while a bonus is active is EUR 5 per spin. We reserve the right to void any winnings resulting from bets that exceed this limit or from any form of bonus abuse or collusion.
To participate in our services, you must deposit funds from a source where you are the primary account holder. Minimum deposit and withdrawal amounts are generally set at 10 EUR per transaction.
Withdrawals are processed within 7 days after the completion of identity verification. Payout requests are handled in a queue system, typically within 72 hours for amounts under 1000 EUR.
Refunds may be requested within 7 days of a deposit, provided no gaming activity has occurred. All other withdrawals are treated as payouts of winnings generated through the use of our services.
Collusion, cheating, and fraudulent activities are strictly forbidden. We take all reasonable steps to detect and prevent such practices, including the use of advanced fraud detection software.
If you are found to be engaging in prohibited practices, we may withhold your balance and inform relevant authorities. We also reserve the right to recover any winnings obtained through unfair advantages or system errors.
You are responsible for maintaining the confidentiality of your username and password. All transactions made with your correct credentials will be considered valid and authorized by you.
CongoBet is committed to promoting a healthy gaming environment. We provide tools for self-exclusion and voluntary limits on deposits and losses to help you manage your activity.
If you feel that gambling is interfering with your daily responsibilities, please use our support channels to request a break. Gambling should always be seen as a form of recreation, not as a source of income.
For additional support, we recommend visiting global organizations such as GamCare or the Responsible Gambling Council. Our support team is available via email at support@CONGOBET.COM - Sports Betting, Lotteries and Casino to assist with any concerns.